Player Safety & Keeping You in Control 

We want every competition you enter to feel fun, clear, and entirely on your terms. 

For the vast majority of people, entering competitions is just a bit of entertainment. But it’s  worth knowing the signs of when that changes — and being ready to act if it does. 

That’s why we’ve built tools, safeguards and support into the way we operate, so you can  take part responsibly and stay in the driving seat. 

Keeping You in the Driving Seat 

How you take part should always be your call. We give you the tools to manage that: 

• Set a spend limit that works for you: Pick a monthly cap you’re comfortable with  — including £0 if you’d prefer a break. 
• Step away whenever you need to: Pause your account for a while, or close it for  good, whenever suits you. 
• See exactly what you’ve done: Your entries and activity are clearly visible, so there  are no blind spots. 
• No pressure to spend: There’s always a free entry route, and there’s never any  requirement to pay to take part. 

No Credit Cards — Because We Believe in Keeping  Things Fun 

We’ve made a deliberate choice to remove credit cards as a payment option across our site.  Competitions should be a bit of fun, paid for with money you already have — not something  funded by borrowing. 

It’s a small change that makes a real difference, and it’s one of the ways we help keep things  in healthy territory for everyone who takes part. 

Knowing the Risks 

Competitions should always sit firmly in the “entertainment” category — never something  you depend on. 

If that starts to shift, it’s worth paying attention. 

Signs It Might Be Time to Pause 

Changes in habits aren’t always easy to spot. Some things to watch for: 

• Spending more than you’d planned 
• Entering to try and recover losses, or “chasing” a win
• Feeling stressed, anxious or frustrated about competitions 
• Entering more often or more impulsively than before 
• Keeping your activity hidden from people close to you 
• Struggling to take a break or stop 

If any of this rings a bell, it could be a good moment to pause and take stock. 

Steps You Can Take 

If things are starting to feel off, there are some simple actions that can help: 

• Set a spend limit, or reduce an existing one 
• Take a short break or pause your account 
• Talk to someone you trust 
• Get in touch with a professional support service 

Acting early often makes the biggest difference. 

Where to Get Support 

You don’t have to work through it on your own. The organisations below offer free,  confidential help: 

• Citizens Advice — Practical guidance on money, debt and financial wellbeing 
• National Debtline — Free, independent debt advice 
• Samaritans — Round-the-clock support if things feel overwhelming 
• Mind — Mental health advice, tools and resources 

What We Do on Our Side 

Player safety isn’t an afterthought for us. 

We: 

• Keep an eye on activity to help spot potential signs of harm 
• Provide tools that support responsible participation 
• Step in when we feel something needs addressing 
• Point players towards support when it might help 

One Simple Rule 

If it stops being fun, it’s time to stop. 

Need a hand, or want to take a break? 

You can manage your account at any point, or get in touch with us directly:

info@theprizelab.co.uk 

How We See It 

Competitions should always be: 

• Enjoyable 
• Transparent 
• Yours to control 

Everything we build is designed to keep things that way.